Indeed! Cybersecurity is not a commodity among service providers. One is not necessarily like unto another. Some MSPs have robust and mature cybersecurity controls while others are lackluster. It is imperitive that the client ask questions to their MSP to better understand their capabilities. Because, as you said -- they inherit the security of their service providers.
MSPs allow you to forget about your IT worries so that you can place your focus back on your primary business. This allows your employees to have more time to look at other large and demanding projects that have been neglected, but now are able to be completed. Once your in-house team sees how well your MSP supports your organization’s growth initiatives, they will likely get a residual boost in morale because they believe that the MSP is there to make their life easier.
At TELECO, we believe every company deserves world class security to protect their data from threats both inside and out. We safeguard email, network, data and applications with innovative solutions that grow and adapt with our customers progress. TELECO recognizes that IT services can vary among business types and sizes. We offer customized solutions with structured pricing and ensure information systems will continue to run securely and efficiently.
Rackspace acquired Datapipe and incorporated it into its operations in November 2017. It has built a framework of professional and managed IT services revolving around several key industries, including: healthcare, pharmaceuticals, finance and media. Rackspace specializes in solutions by industry as well as by the type of business and IT challenge. These fit within domain expertise in e-commerce, database management, business intelligence and other areas. The company has established key partnerships with several key technology companies. These include: Alibaba Cloud, AWS, Google Cloud Platform, Microsoft, Oracle, Salesforce and SAP.
As with other necessary business functions like utilities, the end user pays for services provided offsite, such as remote monitoring and management, help desk solutions, backup and disaster recovery, and more. Managed IT services thus become essential operating expenses to maintain core functionality, rather than additional expenses applied during exceptional issue resolutions with break/fix models. MSPs enable their end users to run their businesses more smoothly and more efficiently than they would otherwise. Additionally, they offer SaaS-based solutions at a price that can’t be achieved with in-house options.
This is a great primer on MSPs, and your insight on the MSPs struggle to stay relevant in a world where the adoption of X-as-a-Service is mainstream. End customers are led to a false sense of security, often believing the protection of data and configurations are minded by the XaaS provider. That's where we see the greatest potential for MSPs to grow into - efficiently servicing the Services and devices that traditional RMMs currently don't have visibility into. The opportunity to manage a customer holistically is huge if MSPs achieve the right automation.
MSPs utilize a broad range of IT expertise to resolve issues efficiently. Unlike break/fix providers, MSPs can employ the latest processes and software to proactively monitor endpoints, keeping systems up-to-date and preventing issues before they arise. Managed IT services are also available 24x7x365, allowing end users to take nights and weekends off while the MSPs do the heavy lifting on tasks and processes done after hours.